We are committed to running the homes in the bestinterests of the residents. The homes have been established with a quality-orientated approach to the business with a high degree of quality awareness developed through all levels of staff training and management. To this end a pro-active approach is taken to introduce quality systems that incorporate audits and feedback so that every part of the home and its services can be evaluated to ensure improvements are continuous.

Monthly Audits
On a monthly basis an external Consultant makes an unannounced visit to each home to audit all areas in accordance with the required Regulation 26 inspection.  A sample of residents, relatives and staff are interviewed and their views noted. The Consultant monitors key aspects of care to include resident falls, accidents and weights.  Resident care plans are inspected to ensure that each resident’s plan is reviewed on a monthly basis and accurately reflects their current situation. On each inspection visit a section of the home’s policies are audited and reviewed and this ensures that each of the policies is scrutinised at least once a year. Feedback from the visit is given to the Manager on the day of inspection.   All information from the visit is then collated and used as a basis for the monthly management meeting when any concerns can be addressed.