Bernadette retired in March 2018 after a long career at Bankfield however due to new management not working out Bernadette has returned for 3 days a week for the moment.
Hello I’m Bernadette, I was the Registered Manager of both Bankfield and Blackley Premier Care. For nearly 30 years I have the pleasure of being part of a team which understands the care needs of the elderly. I am N.V.Q level 7 qualified in care management and have gained my experience residential and dementia care. I continued to develop my management abilities with on-going updates and training
The key to good care has remained constant over this period and is still about respect, dignity and a genuine desire for the safety and well-being of our residents.
The atmosphere of a home is very important and here at Bankfield we offer a safe and stimulating environment which every day offers independence and the freedom of choice with a comfortable clean and well maintained home.
Activities are very important to keep our residents stimulated and we have many fun days and family evenings when we actively encourage everyone to come along and join in.
Everyday brings a new challenge but we enjoy good support from our visiting G.Ps and District Nurses who offer advice and support us.
After resident care, staff development is my primary focus. I actively encourage staff to develop their skills and to attend training courses and provide regular supervisions and appraisals.
Hello, I am Chrissy Green. I am Deputy Manager at Bankfield.
I have had the pleasure of working at Bankfield for 15 years. I am fully trained to NVQ level 4 in Care, and I have many years of experience in residential care for the elderly, including palliative and dementia care.
As part of my role I ensure all medication is logged in and out of the building. I am also fully qualified to dispense medication to residents on a daily basis. I will liaise with the pharmacy in ordering medication and returning unused or changed medications.
I liaise with doctors & district nurses daily, I liaise with the speech & language teams & any other professionals. I will also liaise with social workers as & when needed. I will also go out to hospitals and carry out assessments on new residents & existing residents as and when necessary and a Team Leader will assist with this as part of their core training requirements.
I undergo regular training in all aspects of care, and support Bernadette in her role as Manager.
Assistant Deputy Manager
Hello, I am Sarah McDougall I am the Assistant Deputy Manager here at Bankfield
My time at Bankfield, began in 2009 I started my career as a Carer after a short while I was then promoted to Team Leader, I progressed to a Senior Carer and then in 2017 I was promoted to Assistant Deputy Manager.
Whilst at Bankfield, I have continued my studies earning qualifications in Level 2 & 3 Health & Social Care, Team Leading Level 2, Management Level 3 & I am currently in the process of completing Management Level 5. I am fully qualified to administer medications, I liaise with doctors & district nurses daily, I liaise with the speech & language teams & any other professionals.
I will also liaise with social workers as & when needed. I will also go out to hospitals and carry out assessments on new residents & existing residents as and when necessary and a Team Leader will assist with this as part of their core training requirements.
I also have a keen interesting in fundraising for the residents, this is so they can enjoy social activities like going out for meals occasionally with other residents, I will also organize for entertainers to come in and perform for special occasions (special birthdays, celebration of a few birthdays together, halloween, christmas etc)
At present over 70% of our staff are trained to NVQ level 3 and many are qualified in specialist dementia and palliative care.
Staff training is an ongoing part of our daily life. We now have a schedule to train all our staff to the new QCF standards that especially apply to dementia care. Apart from standard training the basics of care and safe handling, infection control etc. we also have a number of programmes in place to offer management and development training to our more senior staff. From the day someone joins us their induction programme leads to an ongoing process of training and retraining to ensure we offer the best available care.
As a result of our training we are constantly in dialogue with our care teams and are looking for creative ways to improve standards. Process and systems are important in ensuring we follow defined protocols and that we don’t miss anything. This is particularly relevant in an environment when on any given day a number of unexpected things will happen.