Hello I’m Bernadette, Registered Manager of both Bankfield and Blackley Premier Care. For nearly 30 years I have had the pleasure of being part of a team which understands the care needs of the elderly. I am N.V.Q level 7 qualified in care management and have gained my experience residential and dementia care. I continue to develop my management abilities with on-going updates and training
The key to good care has remained constant over this period and is still about respect, dignity and a genuine desire for the safety and wellbeing of our residents.
The atmosphere of a home is very important and here at Bankfield we offer a safe and stimulating environment which every day offers independence and the freedom of choice with a comfortable clean and well maintained home.
Activities are very important to keep our residents stimulated and we have many fun days and family evenings when we actively encourage everyone to come along and join in.
Everyday brings a new challenge but we enjoy good support from our visiting G.Ps and District Nurses who offer advice and support us.
After resident care, staff development is my primary focus. I actively encourage staff to develop their skills and to attend training courses and provide regular supervisions and appraisals.
Hello I am Chrissy. I am Deputy Manager at Bankfield, and have had the pleasure of working at Bankfield for 15 years. I am fully trained to NVQ level 4 in Care, and I have many years of experience in residential care for the elderly, including palliative and dementia care. I undergo regular training in all aspects of care, and support Bernadette in her role as Manager.
At present over 70% of our staff are trained to NVQ level 3 and many are qualified in specialist dementia and palliative care.
Staff training is an ongoing part of our daily life. We now have a schedule to train all our staff to the new QCF standards that especially apply to dementia care. Apart from standard training the basics of care and safe handling, infection control etc. we also have a number of programmes in place to offer management and development training to our more senior staff. From the day someone joins us their induction programme leads to an ongoing process of training and retraining to ensure we offer the best available care.
As a result of our training we are constantly in dialogue with our care teams and are looking for creative ways to improve standards. Process and systems are important in ensuring we follow defined protocols and that we don’t miss anything. This is particularly relevant in an environment when on any given day a number of unexpected things will happen.