Once a year we undertake a survey to find out what our stakeholder groups think of our service.
This provides a valuable insight into the way that we operate and we respond in a positive way to take follow up action on suggestions made.
The feedback we receive is overwhelmingly positive
and set out below is a selection of the comments made in April 2016:
From our Residents and Families:
“ I was worried for her to have to go into care BUT my fears have proved
wrong for the staff care and attention have been FIRST CLASS and are
a perfect team”
“ Mum feels well cared for. She enjoys her routine, meals and the tender loving care the provides ”
“ I feel assured that Mum is well looked after, warm, well fed and cared for”
From our Professional Visitors:
“ Always greeted with respect and dealt with efficiently”
“ Staff convey information clearly and competently”
“ Patients are happy and well cared for”