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Client Testimonials

Once a year we undertake a survey to find out what  our stakeholder groups think of  our service.

This provides a valuable insight into the way that we operate and we respond in a positive way to take follow up action on suggestions made.

The feedback we receive is overwhelmingly positive
and set out below is a selection of the comments made in April 2016:

 

From our Residents and Families:

“ I was worried for her to have to go into care BUT my fears have proved
wrong for the staff care and attention have been FIRST CLASS and are
a perfect team”

“ Mum feels well cared for. She enjoys her routine, meals and the tender loving care the provides ”

“ I feel assured that Mum is well looked after, warm, well fed and cared for”

From our Professional Visitors:

“ Always greeted with respect and dealt with efficiently”

“ Staff convey information clearly and competently”

“ Patients are happy and well cared for”

During June we saw the passing of 4 of our lovely residents,

We thought we would like to share their families kind words with you.

Charles Frost

Jean Graham’s Family

Monica Spencer’s Family